Terms of Service

The service

The Family Helper Plan provides up to three support requests per monthly billing period. One request means one problem or question and reasonable follow-up needed to address it. Unused requests do not roll over unless we state otherwise.

Payments and cancellation

The plan costs £5.99 per month and renews automatically until cancelled. You may cancel future renewals through your account or by contacting support. Cancellation does not normally refund a billing period already started, except where consumer law requires it.

Scope and safety

We provide general, written technology guidance. We do not provide remote access, emergency response, hardware repair, or advice relating to banking, investments, tax, legal or medical matters. We may decline a request that would be unsafe, unlawful or outside the service scope.

Your responsibilities

Provide accurate information, keep ticket numbers and account details secure, make appropriate backups, and remove sensitive information from screenshots. Do not send passwords, PINs, card details or one-time security codes.

Availability and limitations

We aim to provide clear and useful guidance but cannot guarantee that every issue can be resolved or that third-party devices and services will remain available. Follow instructions only when you feel comfortable and stop if anything seems unsafe.

Changes and contact

We may update these terms when the service changes. The date above shows the latest version. For questions, open a support ticket and state that your message concerns the terms of service.