Last updated 28 September 2026
Privacy Policy
This policy explains the information Family Helper uses to provide purchases and technology-support services.
Information we collect
We may collect your name, email address, order and subscription details, support messages, ticket history, device information you choose to provide, and screenshots or files you attach. Payment details are processed by our payment provider; Family Helper does not need your full card number.
How we use it
We use information to process orders, manage subscriptions, answer support requests, prevent misuse, improve the service and meet legal obligations. We do not sell your personal information.
Who receives it
Information is shared only with service providers needed to run the website, payments, email and ticketing, or when required by law. These providers process data for the service they supply.
How long we keep it
We retain order records for accounting and legal purposes and support records only as long as reasonably needed to deliver and protect the service. Please remove private or sensitive details from screenshots before uploading them.
Your choices and rights
You may ask for access, correction or deletion of personal information, subject to legal record-keeping requirements. Use the support form and clearly mark the request as a privacy enquiry.
Security
No online service is completely risk-free. We use reasonable safeguards and will never ask you to send passwords, PINs, banking details or one-time security codes in a support ticket.