Tech help
for mature adults or parents, when you can’t be there.
Simple, friendly support for older adults who need help with phones, emails, apps, video calls, VPN, Smart TVs and online safety.
Simple monthly help
Get everyday tech support for common tech problems.
Made for older adults
We explain things slowly, clearly and without technical language.
Photo-based help
Not sure how to explain the problem? Send us a photo of the screen.
Safety first
We never ask for passwords, banking codes or sensitive information.
What we help with at Family Helper
Phones and tablets
Email and login problems
WhatsApp, Zoom, Skype and video calls
Smart TV, VPN and streaming apps
Wi-Fi and basic internet problems
Scam message checks
Screenshot or photo-based help
“I’m not very confident with phones, emails and apps, and I don’t always know what to do when something goes wrong. Family Helper explains everything slowly and clearly, without making me feel silly. It’s a relief to have someone patient to ask when I get stuck.”
Margaret W.
Family Helper customer
Pricing with affordable plans
You can choose to pay monthly or annually. Don’t worry!
You can cancel anytime.
SINGLE TIME USE
- 1 Request or
- 1 Live chat
individual
- 3 help requests per month
- Email/form support
- Step-by-step instructions
- Screenshot or photo-based help
- Cancel anytime
10x TIME USE
- 10 Requests or
- 10 Live chats
individual
- 8 help requests per month
- Email/form support
- Step-by-step instructions
- Screenshot or photo-based help
- Cancel anytime
The love from over 100 happy clients
David Ferry,
Director at Chobham Manor
Anna Richmond,
Director at Spoity
David Ferry,
Director at Chobham Manor
Anna Richmond,
Director at Spoity
Give yourself and your family simple tech help, without the stress.
When something goes wrong with a phone, email, app, video call or Smart TV, Family Helper is here with calm, step-by-step support.