What we can do
- Explain everyday device settings
- Guide you through apps and email
- Help interpret ordinary error messages
- Suggest safe checks for Wi-Fi, printers and smart TVs
- Review screenshots with private details removed
Safety first
Clear boundaries protect you.
Family Helper provides patient, written technology guidance. We do not take control of your device and we will never ask for your password, PIN or one-time security code.
What we cannot do
- Access banking, investments or payments
- Give tax, legal or medical advice
- Handle highly sensitive accounts or identity checks
- Install suspicious software or accept remote access
- Repair hardware or provide emergency support
Stop if someone pressures you.
If a caller or pop-up asks for money, gift cards, banking details, passwords or remote access, end the conversation. Contact the organisation through a trusted official number. If money or personal information may already be at risk, contact your bank or the appropriate local authority immediately.