Wi-Fi stopped working
Check whether other devices are online. Make sure airplane mode is off. Restart the affected device, then restart the router only if it is safe and easy to reach.
Simple guides
A calm place to start.
Try these short checks for common technology problems. If the problem continues, send us a support ticket and tell us what happened.
Email will not send
Check your internet connection, confirm the recipient address, and look for a message in the Outbox. Never share your email password with support.
TV app is frozen
Return to the home screen, close the app if possible, then turn the television off for 30 seconds before trying again.
How to send a screenshot
On many phones, press the side button and volume-down button together. Review the picture and crop or cover private information before attaching it.
An update is waiting
Connect to power and trusted Wi-Fi, save your work, and use only the device’s own Settings menu. Do not install updates from unexpected pop-ups.
A message feels suspicious
Do not click links, call the number or share codes. Close the message and contact the organisation using a trusted number from its official website or your statement.
Still stuck? That is exactly what we are here for.
Send the problem in your own words and we will help you work through it.
Open a support ticket